Shipping & Returns
We know you'll want your goodies as soon as possible and we will do our very best to make this happen for you!
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Shipping
At this stage we are only able to offer shipping within Australia.
Standard shipping via Australia Post - $9.95
Express Shipping via Australia Post - $15
Express Shipping + Rush Fee via Australia Post - $30
(Rush Fee, does not guarantee next day delivery)
In-stock items
In-stock items will be dispatched during our weekly "post run." If you require faster dispatch, please select the Express Shipping + Rush Fee option at check out and your order will be dispatched the next business day. Please note, the rush fee does not guarantee next day delivery.
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Pre-Order items
All pre-order items have an estimated shipping time listed. Please note that your order will only be dispatched once ALL of your order items are in stock.
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Digital download items
Digital downloads will be sent to the email address provided at checkout after purchase. Please allow up to 5 minutes for your download link to reach you and be sure to check your spam folder. If your download link doesn't not reach you, please email us at galaxygirl@australiagalaxypageants.com for assistance.
Please note that all digital download products are non-refundable and are protected by the Copyright Act of 1968.
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Exchanges, Returns & Refunds​
We want you to love your items just as much as we do so if something isn't quite right you can return it for a refund or store credit within 14 days of receiving your parcel.
Please note that digital download products are non-refundable. ​​​
Return Criteria:
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Item must be unopened, undamaged, unused, in the original packaging and resellable condition.
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If your return is accepted, you will be refunded the amount paid for the item on your original payment method or issued a store credit within 10 business days.
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Refunds do not include any shipping costs.​
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All digital download products are non-refundable.
For order issues, please email us at galaxygirl@australiagalaxypageants.com within 14 days of delivery.
Australia Galaxy reserves the right to refuse a refund if the item does not meet the return criteria.